After buying a Tallinn Card from our online store, we will send your card to your email as a PDF file that includes the QR code, the card validity period and your name. This file is your digital Tallinn Card. You can register it by presenting the file on your mobile device. If you prefer to have a physical card, you can also print out the PDF file and present it during registration.
Please check your email spam folder – sometimes emails can get caught in junk mail filters.
If you cannot find the email containing the card in your spam folder, please contact us at info@visittallinn.ee and we will resend it to you.
No, the Tallinn Card is non-refundable and cannot be exchanged for other types of cards. In case of a compelling reason, such as the cancellation of a trip, it is possible to cancel the purchase of an unused digital Tallinn Card.
If a physical Tallinn Card is lost or stolen, we will not issue a new one. We recommend purchasing a digital Tallinn Card as it can be printed out or accessed from any device.
No, the validity period of a Tallinn Card cannot be extended. If you wish to continue exploring Tallinn using the Tallinn Card, you must purchase a new card. You can buy the card using the mobile app or from the online store.
The Tallinn Card is activated the first time you use it and remains valid for 24, 48 or 72 hours. If you bought your Tallinn Card from the online store, you must activate it on the starting date selected at the time of purchase. The starting date is also indicated on the card.
Present your Tallinn Card in the ticket booth at museums and tourist attractions to register your visit. To receive a discount in cafes, restaurants and stores, always present your Tallinn Card before placing your order or making your purchase.
In public transport, register your card by placing it against the screen of the validator after entering the vehicle. You can only validate your digital Tallinn Card using the validator located at the front door of the vehicle.
Using a digital Tallinn Card is simple – just follow our instructions!
The Tallinn Card is activated the first time you use it at a tourist attraction or on public transport and remains valid for 24, 48 or 72 hours, which means you can buy the card in advance and start using it once you have arrived in Tallinn.
If you bought your Tallinn Card from the online store, you must activate it on the starting date selected at the time of purchase. The starting date is also indicated on the card. A Tallinn Card that has been entered into or purchased from the mobile app can be activated within one year of its purchase.
No, Tallinn Card only provides a one-time admission to all attractions included in the card.
Yes, a Tallinn Card only has to be valid when entering a museum or tourist attraction, not for the whole visit.
Adults holding a Tallinn Card can take two children under the age of 7 to museums and sights for free. Tallinn Card offers discounts to children up to 17 years of age (included).
We have created the Tallinn Card calculator, which will help you estimate how much money you will save by using the card. When using the calculator, start by choosing the duration, type and number of your Tallinn Cards. Then, choose the sights and attractions you would like to visit. At the bottom section of the calculator, you will see the overall cost of your trip as well as the money you will save by using the Tallinn Card.
Yes. Tallinn Card holders can skip the lines at some selected attractions:
Just present your Tallinn Card and feel free to skip the line. This helps you save time and enjoy a stress-free day.
Yes. The Tallinn Card grants free admission to the main attractions in Tallinn, such as the Seaplane Harbour, the Fat Margaret Visitor Centre, the Kiek in the Kök Fortifications Museum and the Tallinn TV Tower.
Most museums and attractions are closed on national holidays, but some remain open. You can find more information on our website under the section “Holidays”.
Most museums and attractions are open all year round, except for national holidays when many places are closed. You can find information about opening hours during the holiday season here.
Some attractions are seasonal and remain closed in summer or winter months. Before planning your visit, we recommend checking opening hours, which you can find here.
Many museums and attractions are closed on Mondays. Before planning your visit, we advise checking the opening hours which you can find here.
Yes, Tallinn Card holders can enjoy unlimited free public transport on Tallinn’s buses (lines 1-94), trolley buses and trams during the card’s validity period. Please make sure to validate your Tallinn Card by placing it against the screen of the validator every time you enter a public transport vehicle.
Yes, Tallinn Card holders can enjoy unlimited free public transport during the card’s validity period (24, 48 or 72 hours). Please make sure to validate your Tallinn Card by placing it against the screen of the validator every time you enter a public transport vehicle.
Yes, Tallinn Card holders can use public transport to travel to or from the airport, ferry port, railway station and bus station for free.
Please make sure to validate your physical Tallinn Card by placing it against the screen of the validator every time you enter a public transport vehicle. You can only validate digital Tallinn Cards (with a QR code) using the validator located by the front door of the vehicle. Note: If you use a mobile wallet, turn off NFC in your phone’s settings before validating your mobile Tallinn Card on public transport. Otherwise, the validator will sell you a single ticket in addition.
Tallinn Card holders can enjoy free, unlimited public transport on buses, trolley buses and trams during the card’s validity period.
No, a Tallinn Card has to be valid only when validating it at the beginning of the trip. If your card expires before you have reached your destination, you can still finish your trip. Please make sure to validate your Tallinn Card by placing it against the screen of the validator every time you enter a public transport vehicle.
The Tallinn Card mobile app is available for free on App Store and Google Play Store.
No. The Tallinn Card app is available for free on both Android and iOS devices. The app is in English.
Yes, you can use the app both online and offline. Your device must be connected to the internet if you want to buy and register for the first time your Tallinn Card or get directions to attractions. Free WiFi is available in most hotels in Tallinn as well as in most areas of the city. You can find public WiFi hotspots in Tallinn marked on this map.
Yes, you can use the mobile app to purchase up to 20 Tallinn Cards. You can buy both adult and children’s cards as well as cards with different durations.
Yes. If you want to purchase a Tallinn Card for another person so they can use it in the mobile app, enter the email address of the card recipient in the “Buy cards for someone else” field. After the payment transaction has been completed, the confirmation letter, number of the purchased card and invoice will be sent to the email address of the other person. The recipient can enter the number of the purchased card into the app in their mobile device and start using the card.
Yes, you can link the app to a digital card bought from the online store or a card another person has bought and sent to you using the app. To link your Tallinn Card to the app, follow these instructions:
If you are having trouble purchasing the Tallinn Card from the app, make sure that:
If you still cannot buy a Tallinn Card from the mobile app, you can also buy it from our online store.
We advise connecting your device to the internet when first registering your Tallinn Card. This way, the application will register the card’s validity period. Without this information, your Tallinn Card cannot be used in locations that offer discounts. After your card has been registered, you do not need internet connection to use it.
Yes, the mobile app is linked to Google Maps and Apple Maps which will give you directions to help you arrive in your desired destination. You can also discover nearby attractions as well as see which sights are near the area you plan on going to. The map only works if the mobile device is connected to the internet when asking for directions.
We are continuously developing the Tallinn Card app. If you have any suggestions on how to improve the app, please send them at tallinncard@visittallinn.ee.
The app will automatically update if you have enabled the auto-update function. Your device needs to be connected to the internet to update the app. We advise reinstalling the app from the app store from time to time as we are continuously improving its technical aspects.
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